Switching energy suppliers can save your business money and stress. But sometimes, your current supplier might block the switch. This is called a “switch objection”. While it sounds frustrating, there are valid reasons behind it. Don’t worry, though. Understanding why it happens and what steps to take can help you resolve the issue quickly.
Here is everything you need to know about objections and how to handle them.
Why Do Energy Suppliers Object to Switches?
Energy suppliers are not allowed to block your switch without reason. There are, however, a few situations where they can legally object.
Outstanding Debt
If your business owes money to your current supplier, they might stop you from switching. This happens particularly if the account balance shows unpaid bills.
Fixed-term Contract
Trying to leave before your fixed-term contract ends can also trigger an objection. Fixed-term contracts lock you in for a set time, so breaking the agreement can lead to this issue.
Moving into New Premises
If your business has just moved into new premises and the supplier doesn’t yet have your details, they may object. They need accurate information to process the switch.
All these reasons are tied to your account or contract. If none apply to you, an objection might have been made in error and you can seek assistance.
When Can’t an Energy Supplier Block a Switch?
There are clear rules about when your energy supplier cannot block your switch. These include:
End of the Fixed-term Contract
If your fixed-term contract has ended and you’re on out-of-contract rates, they cannot stop you from switching.
Deemed Rates on a New Property
If you have recently moved and are on deemed rates (a temporary tariff set automatically), they cannot object without a valid reason.
These protections give you the freedom to choose the best energy supplier for your business. If your situation aligns with these cases but you still face an objection, there is a problem that needs addressing. You can contact the dedicated support team of the energy supplier you want to clarify the things with.
What to Do If You Have Received a Switch Objection?
If your current supplier blocks your switch, here is how you can take back control:
Contact Your Supplier
Call your current supplier immediately. Ask them why they’ve objected and what steps you need to take to resolve it. For example, if there’s an unpaid debit, paying it off will clear the way for your switch.
Follow up on Problem Contracts
If the objection is due to a contract issue, check the terms carefully. You might need to wait until the end date or pay a fee to leave early.
Check Your Email
If the objection relates to missing details, work with your supplier to provide the right information. Energy suppliers usually email you if they have made an objection. This gives you clarity on the next steps.
Ask for Help from the New Supplier
Your new supplier may assist you in identifying what’s causing the hold-up. However, they won’t always know why the switch was blocked; it’s up to your current supplier to explain.
By acting quickly, you can avoid delays and get your energy supply sorted.
How to Find Out Who Supplies Your Energy?
If you are unsure who supplies your gas or electricity – especially after moving into new premises – you can find out easily.
For Gas
Contact the Meter Number Helpline at 0870 6081524. You will need your Meter Point Reference Number (MPRN), which is visible on your gas meter. This unique code links your property to its gas supplier.
For Electricity
Use the Energy Network Association’s search tool. It helps you find your local energy network operator, who can tell you who supplies your electricity.
These steps save time and ensure you have the information you need.
Stay in Control of Your Energy Choices
Objections can catch you off guard but don’t panic. Knowing the causes and your rights regarding these matters equips you to handle them. Keep track of the contract end dates and engage with your energy supplier in order to have a smoother transition when switching.
In the event you encounter hold-ups, do not wiggle out of taking initiative. Following these steps and actively engaging with your energy suppliers will allow you to make the change seamlessly and take advantage of better deals.
